Do you offer a warranty?
We manufacture your Feelgrounds with great care. Should your pair nevertheless develop a defect or doesn't last as long as it should, contact us. Please attach pictures of the defect, a picture of the tongue label, and your purchase information. We take your concerns seriously and give our best t...
Do you offer exchanges?
You can return your order for a refund within 30 days of receiving your order if the shoes are still unworn. If you want to exchange your item(s), please place a new order. This is not only easier to handle for our warehouse team, you also get your new pair way quicker. You can find detailed inst...
How can I return my shoes?
We hope that you will love your new Feelgrounds. If you're not 100% satisfied with your purchase, we're happy to let you know that you can apply for a refund within 30 days after receiving your order.
The shoes have to be clean and undamaged to be eligible for a refund.
Please find more informa...
How long does it take to get my refund?
After you have initiated your refund and shipped the package to us, it might take some time until the parcel arrives at our warehouse, depending on where you ship it from.
After having received the shoes, we usually process your return within three working days. You will receive an email to noti...
Received a damaged pair?
Your Feelgrounds are manufactured with great care. It does not happen often, but every once in a while, a bad pair of shoes slips through our quality control and makes its way to you, our customer. Our sincere apologies!
If this is the case, please reach out to us with the defect information and...
Who pays for the return shipping?
You will be responsible for paying the shipping costs for returning the order. However, we offer return labels at a discounted flat rate.
Please find more information and step-by-step instructions on how to return your order on our page Shipping & Returns.
If you have any questions regardin...