Feelgrounds

Returns & Refunds

  • Do you offer a warranty?

    We manufacture your Feelgrounds with great care. Should your pair nevertheless develop a defect or doesn't last as long as it should, contact us. Please attach pictures of the defect, a picture of the tongue label, and your purchase information. We take your concerns seriously and give our best t...
  • Do you offer exchanges?

    You can only return your order for a refund within 30 days of receiving your order. If you want to exchange your item(s), just place a new order. You can find detailed instructions here: How can I return my shoes? If you have received a defective or damaged pair, please see further instructions ...
  • How can I return my shoes?

    We hope that you will love your new Feelgrounds. If you're not 100% satisfied with your purchase, we're happy to let you know that you can apply for a refund within 30 days after receiving your order. The shoes have to be clean and undamaged to be eligible for a refund. Please find more informa...
  • How long does it take to get my refund?

    After you have initiated your refund and shipped the package to us, it might take some time until the parcel arrives at our fulfillment center depending on where you ship the package from. After having received the shoes, we usually process your return within three working days. You will receive...
  • Received a damaged pair?

    Your Feelgrounds are manufactured with great care. It does not happen often, but every once in a while, a bad pair of shoes slips through our quality control and makes its way to you, our customer. Our sincere apologies! If this is the case, please reach out to us with the defect information and...
  • Who pays for the return shipping?

    We offer all our customers the possibility to return their order for a refund within 30 days of receiving your order. You will be responsible for paying the shipping and handling costs for returning the order. Please find more information and step-by-step instructions on how to return your order ...