You can return your order for a refund within 30 days of receiving your order if the shoes are still unworn. If you want to exchange your item(s), please place a new order. This is not only easier to handle for our warehouse team, you also get your new pair way quicker. You can find detailed instructions on returns here: How can I return my shoes?
If you have received a defective or damaged pair, please see further instructions here: Received a damaged pair?